Enrolment Terms & Conditions

1. Acceptance & application

These Enrolment Terms & Conditions ("Terms") govern your enrolment in any program offered by Elevate Health Academy ("we", "us", "our"). By proceeding through checkout, ticking the consent box at payment, or otherwise completing payment for a program, you ("you", "the Participant") confirm that you have read, understood and agreed to be bound by these Terms.

If you are enrolling on behalf of a business or another individual (for example, a clinic owner enrolling staff), you confirm that you have authority to accept these Terms on behalf of that business or person, and that the relevant participants will also be bound by them.

2. About the provider

Elevate Health Academy is a trading name operating in Australia and offering structured clinical and business education programs to allied health professionals and clinic owners. Our programs are delivered remotely via a private member-only community platform, with weekly or fortnightly content depending on the program. Our contact details are listed at the end of these Terms.

3. Enrolment & access

On successful payment we will issue you (or each enrolled participant) login credentials for the relevant program platform within 7 business days. Access is granted for the duration of the program (52 weeks from your enrolment date unless otherwise specified at purchase) and is strictly for the named participant. Access is personal and non-transferable.

For multi-user clinical enrolments arranged via a discovery call, the relevant clinic or business is responsible for providing accurate participant details. Discounted multi-user pricing is conditional on all named participants completing the program; if a participant withdraws or is replaced, we may, at our discretion, adjust pricing pro-rata or charge for the replacement.

4. Payment terms

Program fees are quoted in Australian Dollars (AUD) and may be paid in one of two ways:

• Weekly subscription. Equal weekly payments charged to your nominated card over 52 weeks. The subscription is set to end automatically after 52 successful weekly payments.
• Upfront. A single one-time payment equivalent to the weekly price multiplied by 52, reduced by the published upfront discount (10% at the time of writing).

All payments are processed by Stripe Payments Australia Pty Ltd ("Stripe"). We do not store card details ourselves. Your name, email, phone, billing address, business ABN (if collected) and any custom field information provided at checkout are stored by Stripe on our customer record. By completing payment you authorise Stripe to charge the nominated card according to the schedule above.

Prices listed on the website include any applicable GST unless otherwise stated. A tax-compliant receipt is issued automatically on payment and can be used for business tax-deduction purposes where eligible.

5. Program duration & binding commitment

All programs run for 52 weeks from your enrolment date. Your enrolment is a binding commitment to the full 52-week program, not a month-to-month or rolling subscription.

If you have selected weekly payments, you commit to all 52 weekly payments. The weekly schedule is a payment method for the 52-week program fee, not an indication that the program is cancellable on a week-by-week basis. The total 52-week fee is owed and payable in full from the moment of enrolment; the weekly schedule simply spreads that obligation evenly across the program.

If you have selected upfront payment, you have paid the full 52-week fee in advance.

Weekly subscriptions end automatically after the 52nd payment with no further charges. After the program ends, access to live components (drop-in Q&A sessions, scheduled 1:1 calls) ceases. Access to recorded content and community membership may continue or be offered as a separate paid alumni arrangement.

This binding commitment reflects the cohort-based design of the program (limited intake, scheduled drop-ins, accountability calls, community dynamics), the structured delivery of the curriculum across the year, and our investment in setting you up at enrolment (including the free Business Health Check or Educators Training Session). Your right to a refund under specified circumstances is preserved in Section 8.

5A. Alumni continuation (Business program only)

This section applies only to the Practice Growth Operating System (the Business program). It does not apply to the New Graduate Clinician Launchpad or the Clinician Momentum Program.

5A.1 What the alumni continuation is

When your 52-week Business program ends, you have the option to continue with ongoing alumni access at $99 per week. This is half the standard weekly program price.

Alumni access includes: continued access to the private member-only community, fortnightly drop-in Q&A sessions with Matt Lewington, quarterly catch-up calls with Matt for accountability and planning, and ongoing access to all program resources, frameworks, templates, and any new content added during your alumni period.

5A.2 How you transition into alumni (weekly payers)

If you originally paid for the program weekly, your subscription will automatically continue at the alumni rate of $99 per week starting on the week immediately following your 52nd weekly payment, unless you opt out before that date.

We will email you a transition notice at least 30 days before the alumni billing begins. The notice will state:

• The exact date the alumni billing will start;
• The alumni weekly amount ($99 unless varied with notice);
• A one-click link to cancel before transition, so you are not charged any alumni amount;
• The terms of the alumni period, including your right to cancel at any time after transition.

If you take no action, the alumni subscription begins automatically. By enrolling in the original 52-week program, you acknowledge and consent to this opt-out auto-renewal mechanism. The disclosure of auto-renewal is also made prominently on the program landing page at the time of enrolment.

5A.3 How you transition into alumni (upfront payers)

If you originally paid upfront, there is no automatic continuation. We will email you near the end of your 52-week program inviting you to opt in to the alumni continuation at $99 per week. The alumni subscription only begins if you actively opt in. Otherwise, your access ends with your 52 weeks.

5A.4 Cancelling the alumni subscription

The alumni period is not a fixed-term commitment. You may cancel your alumni subscription at any time after transition, effective at the end of the then-current weekly billing cycle. There is no minimum term, no exit fee, and no notice period requirement on your side beyond completing the cancel request. Cancellation can be initiated via the link in any billing email, by email to us, or by replying to your transition notice.

On cancellation of the alumni subscription, you retain access to alumni components for the remainder of the week you have paid for, after which access ends.

5A.5 Price changes during alumni

The alumni rate of $99 per week is our starting rate at launch. We may adjust the alumni rate over time. Any future increase to the alumni rate will be communicated to existing alumni subscribers with at least 30 days' written notice, including the new rate, the effective date, and a one-click link to cancel before the increase applies. You are not obliged to accept a price increase and may cancel without penalty before it takes effect.

6. Failed payments

If a scheduled weekly payment fails, Stripe will automatically retry the payment for up to 4 attempts over approximately 14 days, and we will notify you by email so that you can update your payment details. Access to live program components may be suspended during the recovery period.

Because your enrolment is a binding 52-week commitment (see Section 5), failed payments do not release you from the obligation to complete the 52 weekly payments. The total program fee remains payable. If we are unable to recover the outstanding amount through automated retries, we may suspend your access to all program components until the balance is brought current, and we reserve the right to recover the outstanding amount through standard debt-recovery channels (which may include third-party debt-collection services or court action).

You can update your payment method at any time using the link provided in the failed-payment email, or by contacting us directly. Resuming payment restores access immediately, and any time spent suspended counts against your 52-week program window (i.e. the program does not extend to compensate for time you were suspended for non-payment).

7. Promotion codes & discounts

From time to time we may issue promotion codes (e.g. EOFY, partner-network, or early-bird codes). Promotion codes are subject to the specific conditions stated at the time of issue, including any expiry date and per-customer redemption limit. Only one promotion code may be applied per enrolment. Promotion codes cannot be combined with the published upfront-payment discount unless explicitly stated at the time of issue. Promotion codes have no cash value, are non-transferable, and may be withdrawn or modified at our discretion at any time before redemption.

8. Refund & cancellation

8.1 7-day cooling-off period

You may cancel your enrolment within 7 days of your first payment for a full refund ("cooling-off period"), provided you have not accessed more than the first week of program content. To cancel during the cooling-off period, contact us in writing at the email below before the 7th day has ended.

8.2 No cancellation after the cooling-off period

After the cooling-off period ends, your enrolment is a binding 52-week commitment (see Section 5). You cannot cancel your enrolment for change of mind, non-use of the program, change of circumstances (including but not limited to changes to your employment, relocation, or workload), or any other reason of convenience.

This means:

• Weekly subscription payments will continue to be charged for the full 52 weeks and remain payable in full;
• Upfront payments are not refundable on cancellation;
• Stopping a credit card or disputing payments does not release you from the underlying obligation to pay the 52-week program fee.

You may, however, claim a refund through the specific pathways set out in Sections 8.3 and 8.4 below.

8.3 Refund pathways available to you

Despite Section 8.2, you may be entitled to a refund in the following circumstances:

• ROI Guarantee. At the end of the 52-week program, if the conditions of the ROI Guarantee are met (see Section 9), you may claim a full refund of program fees paid.
• Australian Consumer Law. Where the Australian Consumer Law gives you a right to a remedy that cannot be excluded (for example, where we fail to provide the program with due care and skill, or the program is not reasonably fit for its stated purpose), you retain that right in full. See Section 17.
• Our material breach. If we materially breach these Terms and fail to remedy that breach within a reasonable time after you notify us of it in writing, you may terminate your enrolment and receive a pro-rata refund of program fees paid for the period after termination.

Outside these specific pathways, no refund is payable for cancellation after the cooling-off period.

8.4 Exceptional circumstances

If your personal circumstances change materially during the program (for example, serious illness, long-term injury, or extended bereavement), you may write to us setting out the circumstances. At our absolute discretion, we may agree to pause your enrolment for an agreed period, transfer your enrolment to the next cohort, or in extreme circumstances refund part of the remaining program fees. We are not obliged to grant any such accommodation, and any decision will be made case-by-case.

8.5 Termination by us

We may terminate your enrolment for material breach of these Terms (including but not limited to breaches of the IP, community, and acceptable use provisions). Where we do so for cause, no refund is payable, and your obligation to pay the balance of the 52-week program fee remains in force.

9. ROI Guarantee conditions

We offer a conditional return-on-investment guarantee for each program. The wording on the marketing pages summarises the guarantee; this section sets out the binding conditions.

9.1 Business Program ROI Guarantee

If, at the conclusion of the 52-week Practice Growth Operating System program, you have not generated additional business value (measured as additional gross revenue or cost savings attributable to implementing program content) equal to or greater than the total program fees you have paid, we will refund the program fees in full, subject to the following conditions:

• You must have completed all 52 weekly course sessions and submitted all associated workbook tasks within the 52-week program window.
• You must have attended the free Business Health Check session at the start of the program.
• You must have attended at least 3 of the 4 scheduled quarterly 1:1 calls with Matt Lewington.
• You must have implemented the systems, dashboards, KPIs, and operational rhythms in the manner taught in the program, and be able to demonstrate that implementation via your clinic's records when requested.
• You must submit a written refund claim within 30 days of the program end date, with supporting documentation (completion records and clinic data sufficient to verify the above).

9.2 Clinical Program ROI Guarantee

If, at the conclusion of the 52-week New Graduate Clinician Launchpad or Clinician Momentum Program, the participating clinician has not generated additional clinical revenue (measured against a comparable benchmark clinician from your own clinic graduated within the last 2 years) equal to or greater than the total program fees paid, we will refund the program fees in full, subject to the following conditions:

• The participating clinician must have completed all 52 weekly course sessions and submitted all associated workbook tasks within the program window.
• You must nominate, at the start of the program, a comparable benchmark clinician from your own clinic graduated within the last 2 years (or in equivalent stage of career) for revenue comparison.
• You must provide revenue and clinical KPI data (PVA, cancellation rate, billings per week) for both the participating clinician and the benchmark clinician across the 52-week period, in a form sufficient for us to verify the comparison.
• You must submit a written refund claim within 30 days of the program end date.

9.3 General guarantee terms

We will review valid refund claims within 30 days of receipt and may request additional documentation. Approved refunds are paid within 14 days of approval to the original payment method. The guarantee applies only to program fees paid to us; it does not cover incidental costs, opportunity costs, or losses. The guarantee is not transferable.

10. Educational content disclaimer

All content provided through Elevate Health Academy programs (including teaching sessions, workbooks, templates, community discussions, drop-in sessions, and supporting materials) is general educational information. It is provided for the professional development of qualified allied health professionals and their teams. It does not constitute personal advice for any specific individual, business, or clinical situation, and should not be relied upon as such.

Outcomes (clinical, professional, financial, or commercial) depend on many factors outside our control, including your effort, market conditions, individual circumstances, existing capability, and execution. Subject to the ROI Guarantee above, we do not guarantee any specific result, revenue figure, career outcome, or clinical proficiency from program participation.

The graduate result figures published on the website are real averages from past internal graduate cohorts, CPI-adjusted to current dollars where stated. They are reported for context and are not a forecast of your outcome.

11. Clinical content disclaimer

Clinical content in our programs is intended for use by appropriately qualified and registered allied health professionals as part of their continuing professional development. It does not replace clinical judgement, clinical supervision, or the professional duty to act within your individual scope of practice and registration with AHPRA (or equivalent body in your jurisdiction).

Nothing in our programs creates a clinician-patient relationship, and we do not provide healthcare or clinical advice to members of the public. References to specific clinical conditions, assessment methods, treatment techniques or outcome measures are educational and should be applied by the participating clinician using their own clinical reasoning, professional judgement and applicable clinical guidelines.

12. Financial, legal & tax disclaimer

Business content, including any reference to revenue, pricing, KPIs, EBITDA, cashflow, financial structuring, financing, hiring, contractor arrangements, asset protection, or growth strategy, is general educational information only. It is not financial, accounting, legal, or tax advice. It is not personal advice. It is not tailored to your specific circumstances.

You should obtain independent advice from an appropriately licensed and qualified professional (accountant, financial advisor, lawyer, or registered tax agent) before making any business, financial, structural, or legal decisions arising from program content.

13. Intellectual property

All program content, including but not limited to teaching session recordings, written sessions, workbooks, templates, dashboards, frameworks, scripts, checklists, presentations and supporting resources, is the intellectual property of Elevate Health Academy and is protected by Australian and international copyright law.

Access is granted to enrolled participants for personal, professional, non-transferable use only. You may use the content inside your own clinic for the purpose of implementing the systems taught in the program. You may not:

• share, distribute, on-sell, or otherwise make program content available to any non-enrolled party;
• record, screen-record, or transcribe live program components without our prior written consent;
• use any program content to develop, market, or deliver competing educational products or services;
• remove or obscure any copyright notices, branding, or attributions from the materials.

Breach of this clause may result in immediate termination of your access without refund, and we may pursue any other legal remedies available to us.

14. Community & acceptable use

Participants in our private member-only community are expected to engage respectfully, professionally, and constructively. We may, at our discretion, remove posts or remove community access for conduct that is harassing, defamatory, discriminatory, breaches another participant's privacy, breaches patient confidentiality, or otherwise damages the cohort experience. Removal of community access for cause does not entitle you to a refund of program fees.

15. Privacy & data

We collect, hold and use personal information about you in accordance with the Australian Privacy Act 1988 (Cth). Information collected at enrolment includes your name, email, phone number, billing address, ABN (where provided), business or clinic name, payment information (held by Stripe), and information you choose to share inside the program (workbook submissions, community posts, call recordings where you have consented).

We use this information to deliver the program to you, communicate with you about your enrolment, issue receipts and tax invoices, evaluate program outcomes (in de-identified form), and (if you have opted in) send you future communications about our programs. We do not sell or rent your personal information.

You can request access to, correction of, or deletion of your personal information at any time by contacting us using the details at the end of these Terms. Note that some information may be retained for the duration required by applicable tax and record-keeping laws after deletion of your account.

16. Limitation of liability

To the maximum extent permitted by law (and subject always to the Australian Consumer Law guarantees referenced below), our total aggregate liability to you in connection with the program, however arising, is limited to the program fees you have paid in the 12 months immediately preceding the event giving rise to the claim. We will not be liable for any indirect, consequential, incidental, or special losses, including loss of profits, loss of revenue, loss of opportunity, or loss of goodwill, even if we have been advised of the possibility of such losses.

17. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right, or remedy that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection law where the law does not permit such exclusion, restriction or modification. Where our services come with non-excludable guarantees, our liability for breach of those guarantees is limited (where the law permits) to the resupply of the services or payment of the cost of having the services supplied again.

18. Changes to these terms

We may update these Terms from time to time. The version in effect at the time of your enrolment will govern your enrolment, unless you accept an updated version (for example, by re-enrolling, renewing, or expressly agreeing in writing). The "Last updated" date at the top of this page indicates the current version.

19. Governing law & jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State for resolution of any dispute arising out of or in connection with these Terms.

20. Contact

If you have any questions about these Terms, your enrolment, or your rights under the Australian Consumer Law, please contact us:

Elevate Health Academy
Email: hello@elevatehealthacademy.com.au
Web: www.elevatehealthacademy.com.au